Back to results

Technical Support Associate

Posted May 09, 2024

Up to US$75000 per annum

New York

Fintech

Job Description

Interested in travelling? Passionate about tech and wanting to kickstart your career in a fast-paced Financial Services environment?
MCS Group is delighted to be working with a world leader in financial technology managed services. This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team.
This is a great opportunity, offering an in-depth training programme and an exciting career promising personal and professional progression.
* 4-6 week training programme will require travel to Belfast (all costs covered by company). Please only apply to this position if you are open to this. *
The Role

  • First Line Technical Support Associate
  • Working on-site with key financial clients, providing support and troubleshooting for internal employees
  • Following escalation process, where necessary
  • Deescalating customer frustrations and managing queries in a timely manner
  • Communicating across multiple lines of business
  • Completion of career-changing training
  • Potential progression into other areas of the business, depending on your preference, such as management, infrastructure or cyber security



The Person

  • Strong communication skills and customer service experience
  • Tech support experience in Windows infrastructure/Azure/AD
  • Competitive and Resilient character
  • Ability to remain calm under pressure, empathise and be assertive and resilient
  • If you have relevant professional experience, IT Bootcamp certifications will be considered in lieu of IT degree
  • Strong Tech acumen on Microsoft systems
  • Desire to complete training, upskill and progress your IT career



What's in it for you…

  • Attractive Salary
  • Bonus
  • Unrivalled 4-6 week Training Programme
  • Global Travel
  • Opportunity for Certification
  • Career Progression
  • Social and Collaborative Environment
  • And much more…

Keywords: Active Directory, AD, O365, Office 365, Azure, Windows

Apply for this role

By applying for this job you agree to MCS's Privacy Policy & Cookie Policy

Posted by MCS

Current Vacancies

View all listings

Portfolio Management Platform Developer (C#)

New York

Negotiable

MCS Group is thrilled to be working with a top Hedge Fund in NYC that is looking for a skilled C#...

Read More

Technical Support Associate

New York

Up to US$75000 per annum

Interested in travelling? Passionate about tech and wanting to kickstart your career in a fast-pa...

Read More

Build Engineer/Devops Engineer

USA

Negotiable

Are you interested in working for a healthtech startup using AI?Are you comfortable wearing multi...

Read More

Project Manager

Winston-Salem, North Carolina

US$65000.00 - US$85000.00 per annum

MCS are excited to be working with our client in their search for a Project Manager. The com...

Read More

Project Manager

Winston-Salem, North Carolina

US$65000.00 - US$850000.00 per annum

MCS are excited to be working with our client in their search for a Project Manager. The com...

Read More