ERP Application Support Consultant

Application Support Consultant - Remote (US)

Irish-Founded Global Software Company | Cloud ERP for Lumber & Building Materials Industry

There is no sponsorship available. No agencies or C2C. Please do not submit candidates.

About the Company

We're partnering with an Irish-founded, global software company that has been delivering innovative business management solutions for over 30 years. Their next-generation cloud ERP platform, is purpose-built for the lumber and building materials sector.

The Role

As an Application Support Consultant, you'll play a key role in supporting customers across a wide range of business processes, including Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management modules.

You'll handle complex support cases, troubleshoot technical issues, and guide customers through solutions while collaborating with internal teams. You'll also contribute to knowledge sharing and play an important role in ensuring customer success during go-lives and beyond.

Key Responsibilities

• Provide advanced support to customers, resolving complex ERP and business process issues.
• Guide and mentor team members on troubleshooting and escalation processes.
• Contribute knowledgebase articles and support content development.
• Participate in go-live handovers and serve as a dedicated contact for enterprise customers.
• Collaborate with internal teams to improve solutions and customer experience.

About You

You're a problem solver with strong communication skills who thrives in a customer-facing role. You bring a mix of technical know-how and business acumen, and you enjoy working at the intersection of technology and operations.

Requirements:

• Hands-on experience with Accounting, ERP, or Business Management software
• Excellent written and verbal communication skills.

• SQL knowledge (SQL Server, MySQL, scripting, Admin Studio).
• Familiarity with APIs, integrations (REST, SOAP), and related tools (Postman, SoapUI).
• Exposure to logistics, warehouse management, CRM, e-commerce, or business intelligence systems.
• Background in lumber, building materials, construction, or related industries.

Why Join?

• Be part of a high-growth North American team backed by 30+ years of global success.
• Gain expertise in a niche industry with a powerful ERP platform.
• Work in a collaborative, flexible environment that values career development and employee wellbeing.

Interested?

Apply today to join a team that blends startup energy with proven global success.